Accounts and sign-in
If sign-in, account recovery, or account-linked features are not working as expected, send the app name and a short step-by-step description of the problem.
Contact
How to get help
When you contact support, include the app name, device model, OS version, app version, and a short description of the issue. Screenshots or screen recordings help.
- Email: nguyenbuily.it@gmail.com
- Preferred language: English or Vietnamese
- Please mention which app your request is about
Common Topics
What support can help with
Purchases and App Store issues
If a purchase is delayed or content does not appear, include the app name and transaction details. Refund requests are reviewed directly by Apple through reportaproblem.apple.com.
Bugs and unexpected behavior
For crashes, freezes, sync issues, or feature problems, include the exact device, OS version, app version, and what happened before the issue appeared.
Best Report
What to include in your email
- The exact app name
- Your device model, such as iPhone or iPad model
- Your iOS or iPadOS version
- The app version you are using
- A short explanation of what happened and what you expected
- Screenshots or video if available
Coverage
Scope of this support page
- General support for released apps
- Support for future apps published under the same developer profile
- Bug reports, account issues, and purchase-related questions
- General product and privacy inquiries
App-Specific Pages
Use generic or create one page per app
You can keep using this root support page for simple apps, or create separate support and privacy pages for a specific app when needed. A reusable folder structure is available under /apps/.
- Generic support page: https://bui-ly.github.io/
- Generic privacy page: https://bui-ly.github.io/privacy.html
- Per-app pattern: https://bui-ly.github.io/apps/app-slug/
- Per-app privacy pattern: https://bui-ly.github.io/apps/app-slug/privacy.html